Terms and Conditions

1.0 Payment

Full and complete payment for products must be received before products are sent to our customers. All prices are displayed in New Zealand Dollars and you will be charged in New Zealand Dollars only. EyeSpice currently accepts credit card payments by Visa and MasterCard. Debit cards featuring the Visa or MasterCard logo are also accepted. Alternatively, you may deposit the payment directly into the EyeSpice Cosmetics bank account. You will be provided with this via Email, once your order has been received. If you choose to make a direct bank deposit, EyeSpice Cosmetics will appear on your bank statement.

2.0 Shipping

At EyeSpice, we pride ourselves in providing you with exemplary service. Your order will be processed and sent to you the next business day following order completion.

2.1 Domestic orders

2.1.1 For New Zealand postal addresses, you should expect to receive your package within 2-3 business days following receipt of your payment. For international postal addresses, please refer to the international section of these terms and conditions.

The following postal costs apply within New Zealand:
- For orders where the purchased product adds up to $100NZD or more, these will be sent to you free of charge anywhere within New Zealand.
- For orders where the value of the purchased product adds up to less than $100NZD, a standard postage rate of $4.50 (to anywhere in New Zealand) will be added to your bill at checkout.

2.1.2 EyeSpice reserves the right to select the most appropriate postage option based on conditions specific to your order and location. All packages sent to our customers will be tracked, but no signature will be required on delivery. In the unfortunate event of a package that has not been delivered, EyeSpice will take responsibility to liaise with the postal company to ascertain why the package was undelivered. Our customers will be kept fully informed during this process and the agreed refunds or replacements will be made. For more on this, please refer to our Refunds, Returns and Replacements Policy in section 3.0.

2.1.3 EyeSpice will not be responsible for theft at an address that you provide us with. The purchaser accepts this risk when completing the order process. Once your package is delivered, our responsibility for that package ends. We will be happy to replace items that are lost in transit on the way to your address, or damaged items, but we cannot take responsibility for packages lost or stolen at your address.

2.2 International orders

2.2.1 International orders are currently only available to Australian customers. Your order will be processed and sent to you the next working day following order completion. You should expect to receive your package within 3-10 business days following the processing of your order.

The following postal costs apply for international orders:
- A standard rate of $10NZD will be added to your bill.

3.0 Refunds, Returns and Replacements

Only products purchased directly from EyeSpice are subject to this Refunds, Returns and Replacements Policy. If you have purchased products through any of our suppliers, please contact them directly for information regarding their return policies.

EyeSpice will not be responsible for theft at an address that you provide us with. The purchaser accepts this risk when completing the order process. Once your package is delivered, our responsibility for that package ends. We will be happy to replace items that are lost in transit on the way to your address, or damaged items, but we cannot take responsibility for packages lost or stolen at your address.

3.1 Refunds

3.1.1 EyeSpice operates a limited refund policy. Any products that are returned must be unused and in their original state. Any products that have been used, or are not returned in their original state, will not be refunded. Please return goods* within 1 week of placing your order. Neglecting to do so may render us unable to provide you with a full refund. Your refund will be made once the returned products have been received by EyeSpice. If possible, please email EyeSpice** to advise that returned goods are on their way. Return postage is the responsibility of the customer.

3.2 Damaged Goods

3.2.1 All merchandise will be checked for quality before it is sent to our customers. Any products that arrive damaged should be returned to for immediate replacement. The cost of return postage will be refunded to the customer on receipt of the faulty products by EyeSpice*.

3.2.2 Please report any damaged products** immediately upon receipt, so that the appropriate claims can be filed with our postal company. Neglecting to do so and/or use of the products despite the damage, constitutes acceptance of the item in the condition it arrives in. This may render us unable to file the appropriate claim, which can result in the refusal of your return.

3.3 Undelivered Goods

3.3.1 Please report undelivered products** within 1 week of placing your order. Neglecting to do so may render us unable to file the appropriate claim with our postal company, which can result in the refusal of your replacement.

* EyeSpice postal address for returns and replacements is:
PO Box 26272, Epsom, Auckland 1344, New Zealand.

** Report damaged and undelivered products to EyeSpice using the contact form on the EyeSpice website, or by emailing us at info@eyespice.co.nz

4.0 Goods & Services Tax and Customs Fees

New Zealand Goods & Services Tax (GST) is included in the price of all products. International Customers please note that you will be responsible for any and all customs fees, taxes, tariffs or duties levied by your government.

5.0 Use of this Website

The following general terms and conditions apply to all users of this website.

5.1 Overview

5.1.1 This agreement describes the terms and conditions that govern your use of this website.

5.1.2 Before you become a user of this website, you must read, agree with and accept all of the terms and conditions contained in this agreement and our policies, including our Privacy Policy (Policies). You agree that the Policies, which may change from time to time, form part of this agreement. These terms, conditions and Policies are referred to collectively as Website Terms. By accepting this agreement you agree to be bound by all the Website Terms.

5.1.3 We may, at our sole discretion, vary or modify the Website Terms from time to time. The amended Website Terms will be posted on this website. Any subsequent access to, or use by you, of this website will constitute an acceptance of these Website Terms as they appear at that time.

5.1.4 Except as specifically permitted under the terms of this agreement, these Website Terms cannot be amended except in writing signed by you and us.

5.2 Your obligations

5.2.1 You must not:

(a) use this website for any activities which breach any laws or regulations or infringe any third party rights;

(b) use this website to send any spam or unsolicited electronic mail messages to anyone;

(c) use this website for fraud or any misleading or deceptive conduct;

(d) use the personal information of another person in order to access or use this website;

(e) tamper with, hinder the operation of or make unauthorised modifications to this website; or

(f) transmit any bug, virus or other disabling feature to or through this website.

5.3 Information and content

5.3.1 The content and format of this website may be changed by us at any time, without notice, in our absolute discretion.

5.3.2 This website includes information and content provided by third parties (Third Party Information). We do not verify Third Party Information, which may not be complete, timely or accurate for your purposes. We make no representation or warranty of any kind as to the accuracy, timeliness or completeness of Third Party Information, nor do we endorse any Third Party Information.

5.3.3 This website includes information and content developed by us (Our Information). You acknowledge and agree that:

(a) Our Information is intended only to provide a summary of the relevant subject matter and its brevity could lead to misinterpretation;

(b) while we use all reasonable endeavours to ensure that Our Information is up to date, this is not always possible due to the fast moving nature of internet technology; and

(c) Our Information may include certain errors, omissions or outdated information from time to time.

5.3.4 You should not rely on Our Information as your exclusive or primary source of information. You should not use Our Information to replace advice given by a qualified professional. To the extent permitted by law, we do not warrant the accuracy or timeliness of Our Information and no responsibility can be accepted for those who act on Our Information without first consulting us and obtaining specific advice.

5.4 Security, viruses and linking

5.4.1 We do not guarantee the security of this website. We do not warrant that access to this website will be uninterrupted or error free, that defects will be corrected, or that this website or the server that makes it available are free of viruses or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks to satisfy your own requirements.

5.4.2 Should you leave this site via a third party link, you acknowledge that:

(a) you do so at your own risk;

(b) the content to which you link will not have been produced, checked for accuracy, or otherwise reviewed by us; and

(c) the link does not represent any endorsement by us of the products or services offered on the linked site.

5.5 Intellectual property

5.5.1 All intellectual property rights in this website, including any information, software and tools accessed via this website, will remain vested in us.

5.5.2 You may not copy, reproduce, modify, reverse engineer, disassemble, decompile, transmit or communicate to the public this website, or any information, software and tools accessed via this website.

5.6 Confidentiality and privacy

5.6.2 We respect your privacy. Our Privacy Policy applies to any personal information collected by us from users of this website.

If you have any questions or feedback about this website or these Terms and Conditions, please use the contact form within the website, or Email us directly at info@eyespice.co.nz.  We are a New Zealand based Website and are located in Abbotts Way, Remuera, Auckland.


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